We Develop Hospitality Leaders Who Deliver Real Results
Consultinc is a hospitality training and consultancy firm dedicated to building confident leaders, positive cultures, and consistent operations — so teams thrive and guests return.
How we work with you
We start with a conversation.
We listen to your challenges, goals and operational realities.
Then we:
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Design a plan with clear outcomes
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Deliver engaging workshops or consulting sessions
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Empower leaders to embed change
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Review progress and develop long-term improvement
No off-the-shelf courses.
No copy-and-paste solutions.
Everything is built with your business in mind
Hospitality leadership training UK
Hospitality management training
Hospitality consultancy UK
Hotel leadership development
Leadership training for hospitality managers
We believe leadership is learned — and hospitality deserves better training.
The best hospitality environments aren’t built on luck. They’re built on:
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Clear expectations
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Confident managers
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Consistent behaviours
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Positive communication
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Practical operational systems
We help organisations achieve this through a combination of leadership training, culture development, and operational consultancy — always delivered by professionals who understand the pace, pressure and standards of service environments.
This isn’t classroom theory.
It’s real hospitality experience turned into practical learning.
WHAT MAKES US DIFFERENT
Hospitality-only specialists
We don’t train every sector. We work only in hospitality and service operations — because that’s where our expertise comes from.
Practical, actionable training
Our tools, models and frameworks are designed to be used on shift, today — not filed away for later.
Breadth of expertise
Our team combines leadership development, operations management, people strategy, culture change, and performance improvement.
Implementation, not just ideas
We don’t produce reports and disappear. We stay involved, develop teams, and help embed change.
OUR EXPERIENCE
We’ve supported:
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Independent hotels
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Boutique restaurant operators
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Multi-site dining and bar groups
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Contract catering organisations
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Visitor attractions
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Hospitality education providers
From single-site teams to multi-venue operations, we design solutions that match your structure, culture and objectives.
Paul Evans FIH MBA MCIM
Hospitality and Education Professional
Paul is a passionate communicator and entrepreneur with over 30 years’s experience in the hospitality industry, including Hotel General Manager, Operations Director, and running his own business.
As a Fellow of the Institute of Hospitality and Chair of the London Branch, he enjoys numerous and widespread industry contacts.
In academia, he served as a Senior Education Director, Principal, Dean, University Pro-Proctor, Chair of various Working Groups, as a Member of the University Learning and Teaching committee and Executive Training Council. He has also been an Academic Council member for the Confederation of Tourism and Hospitality (CTH), an External for UWL, and a visiting scholar for ESH Hotel School Paris.
Paul is also an IAA for the Chartered Institute of Management and is involved in End Point Assessment for the Senior Leadership Apprenticeship Standard
Specialities: Hospitality Training/Change Management / Strategic Education Policies / QAA,TEF,NSS / Education of International Students / Traineeship and Apprenticeship delivery and EPA / CMI / Online programme design and delivery / Level 3 and Foundation provision
Monica Or FIH MA MCIPD
Hospitality and Education Professional
With over 25 years industry experience having worked in, and managed 4 and 5 star hotels, Monica has been involved with the implementation of standards, hotel openings and refurbishments.
A regular contributor to Hotel Industry Magazine as their industry expert Monica is a published author: the two books she has written are both Amazon best sellers.
Monica has trained hundreds of individuals to develop their Customer Service skills and run masterclasses around a ‘signature’ system delivered in both in the UK and internationally at hotel conferences and trade shows.
Monica’s vision is to raise the profile of the hospitality industry so whichever hotel a guest stays in, or whichever restaurant they choose to dine at, they are taken on a unique customer service journey where the hospitality professionals they meet along the way create memorable experiences just for them.
Specialties: Hospitality Consultancy and developing aspiring Hospitality Managers / Licensed WorldHost™ / Trainer for Customer Service / Published author, Conference host and speaker in the UK and Internationally /Industry Expert Columnist.
Ben Purton FIH MA
Hospitality and Education Professional
Ben has worked as the Executive Chef for a number of high profile brands, including The Royal Lancaster London catering for up to 800 people, The Royal Horseguards Hotel (recipient of two AA Rosettes), Selfridges, The Churchill Hotel and Goldman Sachs.
Since 2016 Ben has represented the U.K as a Judge for World Young Chef of the Year via the Chaine des Rotisseurs. He was also involved in MasterChef series 3 and 7 when the chefs were sent to his restaurant for their trade tests
Ben is a Fellow of the Institute of Hospitality, member of the Reunion des Gastronomes, and Conseiller Culinaire of La Chaine des Rotisseur GB
Specialties: Vocational training / Apprenticehips EPA / New operation openings
I have had the privilege of working with Erika on projects relating to Corporate Responsibility and Communication and our interactions have helped to champion culture change both internally and externally. Erika is personable and real. She is creative, has an excellent and coveted communication and broadcasting skill set and style which would be a great asset not only in Pharma but in any related professional sector.
Paul is not only one of the leading hospitality educationalists but has a genuine passion for the industry and a thirst for knowledge and improvement … always pushing the boundaries to see things happen.
Paul has a talent for getting things up and running. I never got meeting fatigue or stuck in red tape when working with Paul
I have known Paul professionally having worked on several hospitality projects together. He is a great forward thinker and implementer of ideas… He is a great leader, mentor and inspiration.