‘THRIVE’ Essential Hospitality Leadership Development

Level 3 Certificate in Management & Leadership for Business & Hospitality

Our Continuing Professional Development Programmes are specifically designed to develop professional hands-on, management skills, typically by way of shorter highly-focused leadership development training

Management training is crucial in the UK hospitality industry for several reasons, reflecting the dynamic and customer-centric nature of the sector. Here are key reasons why management training is important in the UK hospitality industry:

Customer Service Excellence:

• Importance: The hospitality industry is built on providing exceptional customer service. Well-trained managers understand the significance of creating positive guest experiences, leading to customer satisfaction and loyalty.

• Training Focus: Management training emphasises the development of skills related to customer engagement, problem resolution, and creating a welcoming atmosphere.

Adaptation to Industry Trends:

• Importance: The hospitality sector is subject to rapid changes in consumer preferences, technology, and industry trends. Managers need to stay informed and adapt their strategies accordingly.

• Training Focus: Management training programs cover topics such as technological advancements, market trends, and industry best practices, ensuring managers can navigate changes effectively.

Effective Team Leadership:

• Importance: Successful hospitality management relies on effective team leadership. Well-trained managers can motivate, mentor, and guide their teams to achieve high performance and provide excellent service.

• Training Focus: Management training includes leadership development, communication skills, and strategies for team building and motivation.

Financial Management Skills:

• Importance: Effective financial management is critical for the success of hospitality businesses. Managers must be able to control costs, optimize revenue, and make informed financial decisions.

• Training Focus: Management training includes financial management components, covering budgeting, cost control, revenue optimization, and financial reporting.

Crisis Management and Resilience:

• Importance: The hospitality industry is susceptible to crises, such as natural disasters, public health emergencies, or economic downturns. Managers need to be equipped to handle unexpected challenges.

• Training Focus: Management training addresses crisis management, contingency planning, and the development of resilient strategies to navigate unforeseen circumstances.

Enhanced Communication Skills:

• Importance: Effective communication is vital in hospitality, both internally among staff and externally with guests. Clear communication contributes to a positive work environment and guest satisfaction.

• Training Focus: Management training emphasizes communication skills, including verbal and written communication, active listening, and conflict resolution techniques.

Talent Development and Retention:

• Importance: Attracting and retaining talented staff is a significant challenge in the hospitality sector. Managers play a key role in talent development and employee engagement.

• Training Focus: Management training includes strategies for talent development, performance management, and creating a positive workplace culture to enhance staff retention.

Brand Reputation Management:

• Importance: Reputation is paramount in the hospitality industry. A positive brand image influences guest decisions and loyalty.

• Training Focus: Management training addresses the importance of brand management, online reputation, and strategies for maintaining a positive image in the public eye.

Innovation and Technology Integration:

• Importance: Embracing innovation and technology is essential for staying competitive. Managers need to understand and leverage technology to enhance guest experiences and streamline operations.

• Training Focus: Management training covers the integration of technology, innovation management, and strategies for implementing new technologies effectively

‘THRIVE’ Essential Hospitality Leadership Development

Level 3 Certificate in Management & Leadership for Business & Hospitality

Who is this for?

This training will particularly appeal to those who have not had the opportunity to gain a formally recognised management qualification, and will provide a solid foundation for progressively developing your management skills, and enhancing your confidence and job performance

The qualification is designed so as to be accessible to all hospitality supervisors and managers through the provision of short and focused units, each requiring normally between 6 and 12 GLH (guided learning hours) to complete.

Objectives of the Training

The key aim is to provide you with leadership development training that enables you to:

• Improve operational efficiency and team performance

• Deliver effective leadership of their respective team/department

• Better understanding of cost management and developing the ability to take advantage of opportunities to grow revenue

• Become an effective contributor to a high-performing management team

• Develop a structured path to career progression and promotion

and most importantly of all to give you confidence and development in your future career

How it is delivered?

The training is made up of six units

Each month you will be able to join the leadership training and undertake an individual unit.

If you miss a unit (perhaps due to personal or work pressures) you will be able to join again the following delivery cycle.

It is designed to be flexible and can be individually completed according to both personal and business demands

The CTH Certificate in Management & Leadership for Business and Hospitality is awarded upon successful completion of all six units and your work-based assessments

How much time do I have to spend studying and attending?

Each unit requires the completion of approximately 10 hours face to face-to-face study plus revision

This is delivered once a week in the evening from 18:00 - 20:30 in central London - one week face to face, the next week via Zoom (so you can attend from home)

The overall leadership training is designed to be delivered in 42 hours face-to-face and is expected you will also need to do a further 30 hours of preparation, study and assessment time.

Bespoke delivery - For Companies

The leadership development programme can delivered and contextualised for your specific needs using relevant examples and case studies as appropriate - please enquire for details.

What will I study?

• Unlocking your leadership potential to drive business performance

• Using strategy execution methods to effectively deliver your business goals

• Developing a customer service culture to create competitive advantage & business growth

• Interpreting key financial statements to improve your bottom line

• Understanding the importance of marketing to build customer loyalty

• Building high-performance teams for operational success

  Assessments

  There are no exams and will be assessed though a number of methods including written submissions, which will include your reflections and identification of application in your work

Access & entry requirements

This is an open access qualification with registration at the discretion of Consultinc Education for learners we consider able to successfully complete the qualification.

Minimum age is 18 at registration.

The qualification is taught and assessed in English and so a good grasp of the language is require

Our Mission

To offer the most professional, ethical and transparent support, advice and delivery possible

Our vision

Success through our passion and honesty

WHY ARE WE DIFFERENT?

First and foremost, experience. A combined 80 yrs+ of experience in the fields of Hospitality, Training and Education - including strategic leadership, operations management and the achievement of financial returns.

Entrepreneurial, agile and with excellent business acumen we offer a combination of educational expertise with industry know-how.